Service requests
Requesting general counselling, as well as applying for personalised advice or on-site advice may:
• telephoning the VZD consultative phone 67038800;
A telephone call shall be subject to the tariff charged by the communication operator for the call to the fixed telephone.
• in writing, sending the question of interest to the e-mail address info@vzd.gov.lv;
• the designated national and local government single customer service centers that provide adequate software for online personalized advice.
Receipt of services
General advice may be obtained without verifying the identity of the person:
• telephones using the VZD consultative phone 67038800;
A telephone call shall be subject to the tariff charged by the communication operator for the call to the fixed telephone.
• in writing using the e-mail address info@vzd.gov.lv;
• after pre-recording in the VZD customer service centre (see www.vzd.gov.lv under “Contacts” - > “Customer Care Centers”) - by calling the VZD advisory phone 67038800 or by writing to the info@vzd.gov.lv e-mail address.
A person identified for personalised advice may receive, after prior recording,:
• remotely online in the designated national and local government single customer service centres providing adequate online software – in the designated national and local government single customer service centres;
• remotely online, via the online application Zoom or Webex, by calling the VZD advisory phone 67038800 or by writing e-mail to the info@vzd.gov.lv e-mail address;
The recipient of the service must make sure that online programs can be used in his or her operating device.
• on-site in the VZD Customer Service Center (see www.vzd.gov.lv under “Contacts” - > “Customer Care Centers”) - by calling the VZD Advisory phone 67038800 or by writing to the info@vzd.gov.lv e-mail address.
Prior to personalised advice, a personal identification document (passport or identity card (ID card)) must be presented and the authorised person must also be empowered.